Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information when you register an account, place an order, subscribe to our newsletter, or otherwise interact with our website:

• Contact information (name, email address, phone number, address)
• Account information (username, password)
• Payment information (credit card details, billing address)
• Steam account information (Steam ID, Steam Trade URL)
• Transaction history and purchase details
• Communications with our customer service team

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and geolocation data
• Device information (browser type, operating system, device type)
• Website usage data (pages visited, time spent on pages, click patterns)
• Referral sources and entry/exit pages
• Network information

2. How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

2.1 Providing and Improving Our Services

• Process and fulfill your orders and transactions
• Facilitate the delivery of digital items to your Steam account
• Maintain and administer your account
• Provide customer support and respond to inquiries
• Improve our website, services, and product offerings
• Develop new features and functionality

2.2 Communication

• Send order confirmations and transaction updates
• Provide essential service announcements and updates
• Send marketing communications and newsletters (with your consent)
• Respond to your questions, comments, and requests
• Conduct surveys and collect feedback

2.3 Security and Fraud Prevention

• Verify your identity and authenticate access to your account
• Detect and prevent fraudulent transactions and activities
• Enforce our Terms and Conditions
• Protect the security and integrity of our website and services
• Comply with legal obligations and resolve disputes

2.4 Analytics and Personalization

• Analyze usage patterns and trends to improve user experience
• Personalize your shopping experience based on your preferences
• Deliver targeted content and product recommendations
• Measure the effectiveness of our marketing campaigns

3. Cookies and Tracking Technologies

3.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. They allow us to recognize your device and remember certain information about your visit, such as your preferences and actions on our site.

3.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us understand which pages are the most and least popular and see how visitors move around the site.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

3.3 Managing Cookies

You can control and manage cookies in various ways. You can modify your browser settings to refuse cookies, delete existing cookies, or alert you when cookies are being sent. Please note that restricting cookies may impact your experience on our website and limit certain features.

3.4 Other Tracking Technologies

In addition to cookies, we may use web beacons, pixels, and other tracking technologies to gather information about your browsing activities and interactions with our website and marketing emails.

4. Sharing and Disclosure of Information

We may share your personal information with the following parties and under the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.2 Business Partners

We may share your information with business partners, such as Steam and other gaming platforms, to facilitate the delivery of digital items to your account.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), to protect our rights, privacy, safety, or property, or to enforce our terms and conditions.

4.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

5.1 Access and Update

You have the right to access and update the personal information we hold about you. You can view and edit your account information by logging into your account on our website.

5.2 Data Portability

You have the right to request a copy of the personal information we hold about you in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller.

5.3 Deletion

You have the right to request the deletion of your personal information from our systems. Please note that we may need to retain certain information for legal, security, or business purposes.

5.4 Restriction and Objection

You have the right to request a restriction on the processing of your personal information and to object to the processing of your information for certain purposes, such as direct marketing.

5.5 Email Communications

You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link included in each email or by contacting us directly. Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your account and purchases.

5.6 Exercising Your Rights

To exercise your rights or if you have any questions about your personal information, please contact us at privacy@csgaminghub.com.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data
• Secure Socket Layer (SSL) technology for all transactions
• Regular security assessments and penetration testing
• Access controls and authentication procedures
• Regular backups and data recovery procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your data.

7. International Data Transfers

Your personal information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information internationally, we take appropriate safeguards to ensure that your personal information receives an adequate level of protection, including:

• Using standard contractual clauses approved by relevant authorities
• Ensuring third-party service providers adhere to data protection principles
• Implementing additional technical and organizational measures as necessary

8. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible and within the timeframe specified by applicable law.